Shipping policy
Shipping Policy
Welcome to Trevix One. We are dedicated to providing a smooth and reliable shopping experience for all of our customers. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 1 to 3 business days (Monday through Friday, excluding federal holidays) after receiving your order confirmation email.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking number.
2. Shipping Rates & Delivery Estimates
We currently ship to addresses within the United States. Shipping costs are calculated and displayed at checkout.
Standard Shipping: 7 to 12 business days (after processing).
Estimated Total Delivery Time: 8 to 15 business days (Processing Time + Shipping Time).
Shipping Cost: [Free Shipping / Standard Rate at Checkout]
3. Order Tracking
When your order is shipped, you will automatically receive an email notification from us containing a tracking number that you can use to check the status of your package.
Please allow 24 to 48 hours for the carrier system to update and reflect the tracking information.
4. Shipping Delays & Issues
While we work closely with our logistics partners to deliver your order on time, occasional delays may occur due to unforeseen circumstances, such as severe weather, postal delays, or high-volume seasonal periods.
If you have not received your package within 18 business days of receiving your shipping confirmation email, please contact us with your order number, and we will promptly investigate the issue.
5. Address Changes & Accuracy
Please ensure that all shipping information provided is accurate and complete before finalizing your order. Trevix One is not responsible for packages delivered to incorrect or incomplete addresses supplied by the customer.
If you notice an error in your shipping details, please contact us immediately at support@trevixone.com before your order is processed.
6. Contact Information
If you have any questions or concerns regarding your order or our shipping practices, please feel free to reach out to us:
Store Name: Trevix One
Customer Support Email: support@trevixone.com
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)